Financial support FAQ 1 Q1. I am in a long term contract with my current energy supplier. How can I break out of this? A1. Some tariffs do have an exit penalty. We will inform you before you take any step to switch a supplier. Q2. How many alternative suppliers and prices can I see? A2. We will show all of the alternative prices and offers, in descending order. Q3. How long does it take to advise me of the alternatives? A3. For a householder, this can be done on the same day; for commercial firms with possibly multiple bills, this could take longer.